Returns & Claims Policy
Return Policy
At Dreamy Twinkle, we aim to provide high-quality products and exceptional service. Please review our return policy carefully:
Non-Returnable Items
The following items cannot be returned:
Damaged or Defective Items
If your item arrives damaged or defective, please:
1. Document the damage with photos or videos.
2. Contact us within 24 hours of delivery through our Contact Page.
Refund Options
Refunds are available as:
Cancellation Policy
Orders can be canceled before processing or shipment. Refunds will be processed once we confirm the order has not been processed or shipped.
For more details or to initiate a return, please visit our Contact Page.
At Dreamy Twinkle, we aim to provide high-quality products and exceptional service. Please review our return policy carefully:
- Return Timeframe: You may return eligible items within 7 days of delivery, provided they are in their original condition and packaging.
- Processing Time: Returns are processed within 1-3 business days after receipt and inspection of the item(s). Refunds will be issued to the original payment method within 3-5 business days.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Clearance or open box items
- Gift cards and samples
- Products without original packaging
- Items marked as non-returnable
- Items postmarked 30 days after delivery
Damaged or Defective Items
If your item arrives damaged or defective, please:
1. Document the damage with photos or videos.
2. Contact us within 24 hours of delivery through our Contact Page.
Refund Options
Refunds are available as:
- Site credit
- Original payment method (3-5 business days processing time)
Cancellation Policy
Orders can be canceled before processing or shipment. Refunds will be processed once we confirm the order has not been processed or shipped.
For more details or to initiate a return, please visit our Contact Page.